Documenting the Coming Singularity

Friday, February 12, 2010

Let your computer summarize the boring meeting

NewScientist - 2.12.10 (by Colin Barras)

Over the phone it's even worse (Image: Randy Faris/Corbis).

MOST of us talk to our computers, if only to curse them when a glitch destroys hours of work. Sadly the computer doesn't usually listen, but new kinds of software are being developed that make conversing with a computer rather more productive.

The longest established of these is automatic speech recognition (ASR), the technology that converts the spoken word to text. More recently it has been joined by subtler techniques that go beyond what you say, and analyse how you say it. Between them they could help us communicate more effectively in situations where face-to-face conversation is not possible.

ASR has come a long way since 1964, when visitors to the World's Fair in New York were wowed by a device called the IBM Shoebox, which performed simple arithmetic calculations in response to voice commands. Yet people's perceptions of the usefulness of ASR have, if anything, diminished.

"State-of-the-art ASR has an error rate of 30 to 35 per cent," says Simon Tucker at the University of Sheffield, UK, "and that's just very annoying." Its shortcomings are highlighted by the plethora of web pages poking fun at some of the mistakes made by Google Voice, which turns voicemail messages into text.

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